Berserk Guts Dragon Slayer Black Edition

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

At Europe Mark, operated by Europe Mark Ltd, we are dedicated to delivering your premium replica swords, cosplay props, and warfare collectibles with speed, reliability, and transparency. Our Shipping and Delivery Guide ensures a seamless delivery experience for sword enthusiasts, cosplayers, and collectors worldwide. Shop on our shop page and enjoy a secure and efficient process to bring your katanas and collectibles to your doorstep.

1. Worldwide Shipping Network

Europe Mark offers global shipping from our strategically located warehouses in the UK, Europe, and Asia, ensuring your replica swords and cosplay accessories arrive swiftly. Whether you’re in the UK, EU, USA, or beyond, our optimized logistics network prioritizes fast delivery. Explore our catalog to start your order today.

2. Free Shipping and Tax Advantages

To enhance your secure shopping experience, we offer free standard shipping on orders over £800 for customers in the UK and EU. UK customers benefit from VAT-free services, with no additional tax charges at checkout. Discover exclusive shipping discounts on our promotions page, tailored for cosplayers and collectors.

3. Efficient Warehouse Operations

We dispatch your warfare collectibles from the warehouse closest to your location to minimize delivery times. If a specific katana or collectible is only available at an alternate facility (e.g., our Asia warehouse), we ensure transparent communication and consistent timelines at no extra cost. Learn more about our logistics on our FAQ page.

4. Remote Area Delivery Fees

For deliveries to remote areas, our shipping partners may apply an estimated surcharge of approximately £35, which may vary based on the courier’s classification and your region. Any remote area fees are clearly displayed at checkout for transparency. Europe Mark is not responsible for courier-defined classifications or customs delays. Review our shipping information for full details. International customers are responsible for any customs fees or import duties, which vary by country and are not included in our shipping rates.

5. Managing Potential Delays

While we prioritize fast shipping, external factors may cause delays:

• Customs Processing: International shipments may face inspections, extending delivery timelines.
• Peak Seasons: High-demand periods may impact carrier schedules.
• Unforeseen Events: Weather, strikes, or other disruptions may affect delivery.

Europe Mark Ltd is not liable for external delays, but our 24/7 customer support team keeps you informed. Check our support hub for assistance.

6. Order Processing Timelines

We process and ship your order within 48 working hours of payment confirmation, ensuring your replica swords or cosplay props are dispatched quickly. Detailed lead time estimates based on your shipping method and location are available on our shipping information page.

7. Real-Time Order Tracking

Once your order ships, you’ll receive a tracking number via email to monitor your collectible delivery in real-time. Track your katana or cosplay prop through our account dashboard or tracking page. Visit our shipping information for more details.

8. Flexible Shipping Options

We offer tailored shipping options to meet your needs:

• Standard Shipping: Free for orders over £800, with competitive rates for smaller orders.
• Express Shipping: Faster delivery for cosplayers needing props for events, at an additional cost.

Shipping rates are calculated based on destination, order weight, and shipping method, shown clearly at checkout. Explore our shipping information for full details.

9. International Delivery

Europe Mark ships replica swords and collectibles globally using trusted carriers. International customers are responsible for customs fees and import duties, which vary by country and are not included in our rates. Visit our international shipping guide for a smooth delivery experience.

10. Accurate Shipping Details

To prevent delivery delays or additional fees, provide precise shipping information at checkout. Incorrect addresses may result in delays or return fees. Update your details via our account dashboard for a hassle-free experience.

11. Dedicated Support for Shipping Queries

Our 24/7 customer support team is here to assist with shipping inquiries:

• Email: support@europemark.co.uk
  Email: info@europemark.co.uk
  Email: sales@europemark.co.uk
• Phone: +44 7584 560014
• Live Chat: Available 24/7 on europemark.co.uk/contact
• Business Hours: Monday–Friday, 9:00 AM–4:00 PM GMT
• Address: Europe Mark Ltd, Suite 6, Douglas House, 196 Road, Blotan, BL1 7AR, United Kingdom

Visit our support hub for FAQs and resources.

12. Our Delivery Promise

Europe Mark is committed to delivering premium replica swords, cosplay props, and warfare collectibles with speed, reliability, and transparency. Our secure shipping process ensures your collectibles arrive safely. Start your journey on our shop page and join our community of sword enthusiasts and cosplayers!

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Welcome to Europe Mark Ltd, your trusted source for premium replica swords, cosplay props, and warfare collectibles. Our Returns and Refunds Guide is crafted to ensure a smooth, transparent, and customer-first experience for sword enthusiasts, cosplayers, and collectors. If your katana, cosplay accessory, or collectible doesn’t meet your expectations, we’re committed to resolving it quickly and efficiently. Shop with confidence on our shop page, knowing our secure return process prioritizes your satisfaction.

1. Simple Return Procedure

We provide a 14-day return window for all replica swords, cosplay props, and collectibles purchased from europemark.co.uk. Whether you’re unsatisfied or simply changed your mind, our hassle-free return process makes it easy. Initiate your return through our returns portal or contact our support team for personalized assistance.

How to Return Your Item

• Step 1: Request a Return – Access your account dashboard and submit a return request within 14 days of receiving your order.
• Step 2: Pack Securely – Return the replica sword or collectible in its original condition, including all packaging, accessories, and documentation.
• Step 3: Ship with Tracking – Use a trackable shipping service to send the item back. Customers are responsible for return shipping costs, except for defective or incorrect items.
• Step 4: Confirmation and Processing – Upon receipt and inspection, we’ll process your refund or exchange within 2-3 business days.

2. Free Replacements for Defective or Damaged Items

If your katana, cosplay prop, or warfare collectible arrives damaged or defective, we’ll replace it at no cost, including free return shipping. Here’s how we handle it:

• Report Promptly: Notify our support team within 48 hours of delivery via email at support@europemark.co.uk or 24/7 live chat.
• Submit Evidence: Provide your order number, photos of the damaged item, and a description of the issue.
• Courier Support: If the damage occurred during transit, we’ll assist with filing a courier claim and expedite a replacement.
• Fast Replacement: A new replica sword or collectible will be shipped immediately upon verification.

Explore our quality commitment on our FAQ page.

3. Correcting Incorrect Orders

Received the wrong cosplay accessory or replica sword? We’ll fix it swiftly:

• Contact Us: Reach out within 48 hours via our contact page with your order number and details of the incorrect item.
• Retain Packaging: Keep the item and its original packaging intact.
• Correct Item Shipment: We’ll send the correct collectible at no cost and provide a prepaid shipping label for returning the incorrect item.

Double-check your order on our shop page to ensure accuracy.

4. Fast and Transparent Refunds

Your refund is processed with speed and clarity. Once we receive and inspect your returned replica sword or cosplay prop, we’ll issue a refund to your original payment method within 2-3 business days. If there’s a delay, contact our support team at support@europemark.co.uk. Visit our returns portal for additional details.

5. Flexible Exchange Program

Want to swap your katana or collectible for another item? Our 14-day exchange program allows you to exchange for any product in our catalog, subject to stock availability. Follow the return procedure above and indicate your preferred exchange item. We cover shipping costs for defective or incorrect items.

6. Dedicated Support for Your Needs

Our 24/7 customer support team is ready to assist with returns, refunds, and exchanges:

• Email: support@europemark.co.uk
  Email: info@europemark.co.uk
  Email: sales@europemark.co.uk
• Phone: +44 7584 560014
• Live Chat: Available 24/7 on europemark.co.uk/contact
• Business Hours: Monday–Friday, 9:00 AM–4:00 PM GMT
• Address: Europe Mark Ltd, Suite 6, Douglas House, 196 Road, Blotan, BL1 7AR, United Kingdom

Visit our support hub for FAQs and resources tailored to sword enthusiasts and cosplayers.

7. Our Satisfaction Guarantee

Europe Mark Ltd is dedicated to delivering premium replica swords, cosplay props, and warfare collectibles with unmatched customer satisfaction. Our transparent and secure return process ensures peace of mind. Have questions? Connect with us via our contact page or start exploring our collection today!

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.