Privacy policy

At Europe Mark, operated by Europe Mark Ltd, we value the trust you place in us when shopping for premium replica swords, cosplay props, and warfare collectibles on europemark.co.uk. Our Privacy and Data Protection Guide outlines how we collect, use, and safeguard your personal information to ensure a secure shopping experience for sword enthusiasts, cosplayers, and collectors. We are committed to transparency and compliance with UK and EU GDPR regulations. Explore our shop page with confidence, knowing your data privacy is our priority.

1. Data We Collect

To provide a seamless and personalized shopping experience, we collect the following types of personal data:

  • Personal Details: Name, email address, shipping address, and phone number to process orders and keep you updated on your katanas or collectibles.
  • Payment Information: Credit card details, billing address, or digital wallet data (e.g., PayPal) processed securely via trusted third-party providers. We do not store full credit card numbers.
  • Account Data: Username and encrypted password for managing your orders and preferences in our account dashboard.
  • Business Information (Optional): Company name for wholesale or business purchases.
  • Usage Data: IP address, browser type, pages visited, and time spent on Europe Mark to improve your experience browsing replica swords and cosplay accessories.
  • Cookies and Tracking: We use cookies and similar technologies to enhance site functionality, personalize content, and analyze traffic. See our Cookies Policy for details.

2. How We Use Your Data

We use your personal information to deliver a secure and tailored experience:

  • Order Processing: To fulfill purchases, ship warfare collectibles, and send order confirmations via email.
  • Customer Support: To address inquiries about replica swords, shipping, or returns through email, live chat, or phone.
  • Account Management: To maintain your account dashboard and process refunds or exchanges.
  • Marketing Communications: To send newsletters, promotional offers, and updates about new cosplay props or exclusive discounts, only with your consent. Opt out anytime via our privacy settings.
  • Website Enhancement: To analyze usage and optimize Europe Mark for a better shopping experience.
  • Security and Fraud Prevention: To protect against fraudulent transactions and ensure a safe environment.

3. Sharing Your Data

Europe Mark  does not sell your personal information. We share data only in these limited cases:

  • Service Providers: Trusted partners handling payment processing, shipping (e.g., DHL, Royal Mail), and customer support use your data solely to provide services to Europe Mark.
  • Legal Obligations: We may disclose data to comply with UK laws, court orders, or to protect our rights, your safety, or investigate fraud.
  • Business Transitions: If Europe Mark Ltd undergoes a merger or acquisition, your data may be transferred. We’ll notify you via email or a notice on europemark.co.uk.

4. Third-Party Platforms

Our online store uses a reputable e-commerce platform to process secure payments. These providers operate under their own privacy policies, which we encourage you to review. Learn more on our secure shopping page.

5. Customer Testimonials

We may feature testimonials from sword enthusiasts or cosplayers on Europe Mark, which may include your name or feedback. We obtain your explicit consent before posting. To remove a testimonial, contact us via our contact page.

6. Cookies and Tracking Technologies

Europe Mark uses cookies and tracking technologies (e.g., pixels, web beacons) to:

  • Maintain your shopping cart and login details.
  • Analyze traffic to improve our catalog of replica swords.
  • Deliver personalized ads for cosplay props or promotions.

You can manage cookie preferences via our cookie settings or your browser. Disabling cookies may limit features like checkout. See our Cookies Policy for details.

7. Data Security Measures

We prioritize data security with industry-standard encryption (e.g., 256-bit SSL) and secure servers to protect your personal information from unauthorized access or disclosure. While we strive for maximum security, no online system is 100% secure, but we implement robust measures to safeguard your data. Visit our secure shopping page for more information.

8. Your Data Protection Rights

Under GDPR and UK data protection laws, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request removal of your data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications via email links or our privacy settings.
  • Restriction: Limit how we process your data in certain cases.
  • Portability: Request your data in a transferable format.

Exercise these rights by contacting our support team. We respond within 30 days, per GDPR requirements.

9. Updates to This Policy

We may update our Privacy and Data Protection Guide to reflect changes in practices or UK/EU regulations. Significant updates will be communicated via email or a notice on europemark.co.uk. Review this page regularly to stay informed about our data protection practices.

10. Contact Our Support Team

Questions about our privacy practices? Our 24/7 customer support is here to help:

Explore our support hub for FAQs and resources.

11. Our Privacy Commitment

Europe Mark is dedicated to protecting your personal information while delivering a secure and personalized shopping experience for sword enthusiasts, cosplayers, and collectors. Shop our collection with confidence, knowing your data privacy is safeguarded!

Last Updated: July 9, 2025