Thranduil's Elven Sword Replica | Inspired by the Hobbit

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Shipment Policy 
At Europe Mark Ltd, we offer global shipping services, with a primary focus on the USA, Europe, and the UK. Our goal is to ensure that your order reaches you promptly and efficiently, no matter where you are located.

Complimentary Delivery and VAT-Free Service
We provide free shipping or VAT-free services specifically for our customers in the UK. This means that UK customers can enjoy hassle-free shopping without worrying about additional delivery charges or VAT.

Strategic Warehouse Locations
To optimize delivery times, we ship your order from the warehouse closest to your delivery address. Occasionally, due to stock availability, we might dispatch your order from one of our other international facilities, such as those in China. Rest assured, this will not affect the lead time or cost, and the process is completely transparent to our customers.

Remote Locations
Certain delivery addresses fall under "remote areas." We cannot determine in advance if your destination is classified as a remote area. Customers whose addresses are identified as remote areas will be required to pay an additional $50, as stipulated by our shipping partners. Europe Mark Ltd has no control over parcels held by customs, and delays may vary from one country to another. Our rates do not include customs fees, and we are not responsible for any customs clearance charges that may apply to international orders.

Potential Delays
While we strive to deliver your order promptly, certain situations might cause delays, including:

Customs Inspections: Customs procedures can sometimes extend delivery times.
Peak Periods and Carrier Overload: High demand periods and carrier capacity issues can affect delivery schedules.
Force Majeure: Unforeseen events such as strikes by shipping services, adverse weather conditions, natural disasters, floods, or fires may impact delivery timelines. Europe Mark Ltd cannot be held responsible for delays caused by such events.
Typical Lead Time
We aim to ship your parcel within 24 to 48 hours during business days. This prompt processing time ensures that your order is on its way to you as quickly as possible.

Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery and stay updated on its estimated arrival time.

Shipping Rates and Methods
We offer various shipping options to suit your needs. Our standard shipping is free for all orders above a certain value, while express shipping options are available at an additional cost. Shipping rates are calculated based on the delivery destination and the chosen shipping method.

International Shipping
For our international customers, we offer reliable shipping services to numerous countries. Please note that customs regulations and import duties vary by country, and customers are responsible for any additional charges that may apply.

Address Verification
To ensure the smooth delivery of your order, please provide accurate and complete shipping information. Incorrect or incomplete addresses may result in delivery delays or additional charges.

Customer Support
If you have any questions or concerns about your shipment, our customer support team is here to assist you. Feel free to contact us via email or phone for any shipping-related inquiries.
Business Name: Europe Mark ltd
Business Email: support@europemarkltd.com
Business Hours: 9:00 am to 4:00 pm
Support: 24/7 on Live Chat
Business Phone:  +44 7925 189768
Address:  Europe Mark ltd, Suite 6,Douglas House,196 Road, Blotan, BL1 7AR, United kingdom

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Returns, Refunds, and Exchanges at Europe Mark
At Europe Mark, we strive to ensure your complete satisfaction with every purchase. If for any reason you need to return a product, we offer a straightforward and hassle-free process. Below, you'll find all the necessary details to guide you through our returns, refunds, and exchanges procedures.
Easy Returns Process:
We accept returns for both new and gently used items. You can initiate a return within 30 days from the date of purchase. Our return process is designed to be simple and user-friendly. Please review the information below to understand our full return policy.
Handling Defective or Damaged Merchandise:
If you receive an item that is defective or damaged during shipping, please follow these steps:
1. Save All Packaging Materials: Keep the original packing materials, including boxes, padding, and labels.
2. Contact Us Promptly: Reach out to us within 48 business hours of receiving the damaged or defective item. Send an email to support@europemarkltd.com
with your full name, order number, and photographs of the damaged product and packaging. Include a description of the issue.
3. File a Complaint with the Courier: Contact the courier company that delivered the item and file a complaint. Provide us with the complaint reference number for our records.
4. Return Process: After receiving your notification, we will assess the situation and begin the return process. If the product is deemed defective or damaged during transit, we will send you a replacement item at no additional cost.
Incorrect Item Received:
If you receive an item that differs from what you ordered, please follow these steps:
1. Preserve All Packaging: Keep the packaging materials in the condition they arrived in.
2. Notify Us Quickly: Contact us within 48 business hours by emailing support@europemarkltd.com. Include your full name, order number, and details about the incorrect item.
3. Reshipping Process: Once we verify the issue, we will arrange for the correct item to be sent to you and handle the return of the incorrect item.
Refund Processing Time:
Returns are processed as soon as possible upon arrival at our warehouse. This typically takes between 3 to 5 business days. If you do not receive your refund within 5 business days, please email us at support@europemarkltd.com, and we will promptly investigate the status of your refund.
Commitment to Your Satisfaction
At Europe Mark, we are dedicated to providing exceptional products and ensuring a positive shopping experience. Our returns, refunds, and exchanges policies are designed to offer you flexibility and peace of mind. Should you have any questions or require assistance, our customer support team is always here to help.

Business Name: Europe Mark ltd
Business Email: support@europemarkltd.com
Business Hours: 9:00 am to 4:00 pm
Support: 24/7 on Live Chat
Business Phone:  +44 7925 189768
Address:  Europe Mark ltd, Suite 6,Douglas House,196 Road, Blotan, BL1 7AR, United kingdom

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Frequently Asked Questions (FAQs) for Europe Mark Ltd.
Welcome to the Europe Mark Ltd. FAQs section. We’ve compiled a comprehensive list of questions and answers to assist you with any inquiries you may have about our products, services, and policies. If you have additional questions, please contact our customer support team.
1. What forms of payment do you accept?
Answer: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You can also pay using PayPal. All transactions are securely processed to ensure the safety of your personal information.
2. Do you ship internationally? How much does it cost?
Answer: Yes, we ship to most countries worldwide. Shipping costs vary depending on the destination and the size of your order. During the checkout process, you can view the exact shipping charges before completing your purchase. For more details, please refer to our Shipping Policy.
3. How can I track my order?
Answer: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's website to track your shipment. If you need any assistance, our customer support team is here to help.
4. What should I do if I receive an incorrect or damaged item?
Answer: If you receive an incorrect or damaged item, please contact our customer support team immediately. Provide your order number and photos of the damaged item. We will arrange for a return, exchange, or refund as per our Return Policy.
5. Can I return or exchange an item?
Answer: Yes, we offer returns and exchanges within 30 days of purchase. Items must be in their original condition and packaging. To initiate a return or exchange, please contact our customer support team for further instructions. For more information, please visit our Return Policy.
6. Can I cancel my order?
Answer: Orders can be canceled before they are shipped. If you need to cancel your order, please contact our customer support team as soon as possible. Once an order has been shipped, it cannot be canceled, but you may return the item once it is delivered.
7. Do you deliver to P.O. Boxes or APO/FPO addresses?
Answer: Unfortunately, we do not deliver to P.O. Boxes or APO/FPO addresses. Please provide a physical address to ensure your order can be delivered without any issues.
8. What shipping carriers do you use?
Answer: We partner with several reliable shipping carriers, including DHL, FedEx, UPS, and local postal services. You can choose your preferred carrier during the checkout process.
9. How long does it take to process and ship my order?
Answer: Orders are typically processed within 1-3 business days. Shipping times vary depending on the selected shipping method and destination. Once your order is shipped, you will receive a tracking number to monitor its progress.
10. Do you offer expedited shipping options?
Answer: Yes, we offer expedited shipping options for an additional fee. You can select expedited shipping during the checkout process to receive your order faster. Please note that expedited shipping is subject to carrier availability.
11. What makes Europe Mark Ltd. different from other online sword stores?
Answer: Europe Mark Ltd. specializes in high-quality, authentic Scottish attire and accessories, including custom-made kilts. We pride ourselves on exceptional craftsmanship and personalized customer service. Our products are made with premium materials to ensure durability and style.
12. How can I stay informed about new products and special offers?
Answer: To stay updated on our latest products and exclusive promotions, you can subscribe to our newsletter. Enter your email address at the bottom of our website. You can also follow us on social media for the latest news and updates.
13. What if the item I want is out of stock?
Answer: If an item is out of stock, you can sign up for restock notifications on the product page. Enter your email address, and we will notify you as soon as the item becomes available again. Alternatively, you can contact our customer support team for more information.
14. Do you offer wholesale pricing for bulk orders?
Answer: Yes, we offer wholesale pricing for bulk orders. If you are interested in purchasing our products in large quantities, please contact our sales team with your requirements. We will provide you with a competitive quote based on your order size.
15. How do I care for my kilt and other Scottish attire?
Answer: Proper care and maintenance are essential for preserving the quality of your kilt and other Scottish attire. We recommend dry cleaning your kilt and following the care instructions provided with each product. For other items, hand washing or gentle machine washing is usually recommended.
16. What if I entered the wrong shipping address?
Answer: If you entered the wrong shipping address, please contact our customer support team immediately. If your order has not been shipped yet, we can update the address. If the order has already been shipped, we will work with the carrier to redirect your package, although additional fees may apply.
17. How do I use a discount code?
Answer: To use a discount code, enter the code in the designated box during checkout. The discount will be applied to your order total before payment is processed. Please note that only one discount code can be used per order, and some exclusions may apply.
18. Can I get assistance with my purchase?
Answer: Yes, our customer support team is available to assist you with any questions or concerns you may have. Whether you need help selecting the right product, placing an order, or understanding our policies, we are here to help. You can reach us via email, phone, or live chat.
19. Are there any special promotions for first-time customers?
Answer: Yes, we often have special promotions for first-time customers. To learn about our current offers, sign up for our newsletter or check the promotions section on our website. You can also follow us on social media for exclusive deals and updates.
20. What is your privacy policy?
Answer: We take your privacy seriously and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data. For more details, please read our Privacy Policy.
21. How can I leave a review for my purchase?
Answer: We value your feedback! After receiving your order, you will receive an email invitation to leave a review. You can also leave a review directly on the product page on our website. Your reviews help us improve our products and services, and we appreciate your honest feedback.
22. Do you offer gift cards?
Answer: Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and are perfect for birthdays, holidays, or any special occasion. They can be used to purchase any item on our site and never expire.