Link Phantom Hourglass Shield Zelda Replica

SHIPPING
Handling time is 1–3 business days, with 6–9 business days for UK delivery (excluding weekends and public holidays).

✦ UK Shipping: FREE on all orders — no minimum spend required
✦ Courier: Royal Mail · DPD · UPS — fully tracked & insured
✦ No VAT, no hidden fees — price you see is final price
✦ Tracking number sent to your email once dispatched
Additional charges (always shown at checkout before payment):
- Items over 120cm in length: +£60 oversize handling charge
- Remote UK postcodes: +£30 courier surcharge
For full details, see our Shipping & Delivery Policy page.
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RETURNS
We offer a 14-day return policy from the date of delivery.
✦ Unused items in original packaging
✦ Damaged or defective items on arrival
✦ Wrong item received
We do not accept returns for change of mind, used or modified items, custom/personalised orders, or sale items unless faulty.
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Important: Always contact us before sending anything back. Items returned without prior approval are not eligible for a refund.
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Refund processed within 2–3 business days of receiving the item.
For full details, see our Returns Policy page.
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Need help? Email us at support@europemark.co.uk or chat with us 24/7 on europemark.co.uk

RETURNS

We accept returns within 14 days of delivery for the following:
✦ Unused items in original packaging
✦ Damaged or defective items on arrival
✦ Wrong item received

We do not accept returns for change of mind, used or modified
items, custom/personalised orders, or sale items (unless faulty).
Important: Always contact us before sending anything back.
Items returned without approval are not eligible for a refund.

HOW TO RETURN

1. Contact us within 14 days — email support@europemark.co.uk,
call +44 7584 560014, or use our 24/7 Live Chat
2. Share your Order number + photos (if damaged/wrong item)
3. Wait for your Return Authorisation (RA) number from us
4. Pack securely in original packaging & mark your RA number
5. Ship with a tracked & insured service to:
Europe Mark Ltd, 117 Oak Road, Luton, LU4 8AA, UK

REFUNDS
Refund processed within 2–3 business days of receiving the item,
back to your original payment method. Allow 3–5 extra days for
your bank to process.
DAMAGED OR WRONG ITEM?
Report within 48 hours — we cover all costs and send a free
replacement immediately. No questions asked.
For full details, see our Returns Policy page.

europemark.co.uk

Effective Date: 1 June 2025  |  Last Updated: 01 Januray 2026

Thank you for choosing Europe Mark Ltd — your trusted destination for premium replica swords, cosplay props, and warfare collectibles. We are proud to serve sword enthusiasts, cosplayers, and collectors across the UK and beyond. This Return & Refund Policy has been crafted to be fully transparent, customer-first, and compliant with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Please read this policy carefully before making a purchase.

EU Right of Withdrawal — 14-Day Cooling-Off Period

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, receives the last item of your order.

How to exercise your right of withdrawal: Log in to your account and cancel your order or submit a return request directly from your Orders page: https://account.europemark.co.uk/orders

Effects of withdrawal: We will refund all payments received from you, including delivery costs, no later than 14 days after we receive your withdrawal request. We will use the same payment method you used for the original transaction.

Please note: The right of withdrawal may not apply to certain products, such as custom-made or personalised items. Please contact us if you are unsure whether your order qualifies.

1. Interpretation & Definitions

The following definitions apply throughout this Policy:

•  "Company", "We", "Us", "Our" refers to Europe Mark Ltd, 117 Oak Road, Luton, England, LU4 8AA, United Kingdom.
• "Customer", "You", "Your" refers to any individual or legal entity purchasing Goods from our Website.
• "Goods" refers to all items offered for sale, including replica swords, katanas, cosplay props, and warfare collectibles.
• "Order" means a confirmed purchase request submitted by You on our Website.
• "Website" refers to Europe Mark Ltd, accessible at https://europemark.co.uk. 

2. Return Eligibility

We accept returns under the following circumstances:

• The item arrived damaged or defective.
• The item received does not match your Order or its description (wrong item shipped).

Items That Cannot Be Returned

The following Goods are not eligible for return:

• Items that have been used, assembled, displayed, or modified after delivery.
• Custom-made or personalised items produced to your individual specifications.
• Items unsealed after delivery where hygiene or safety makes a return unsuitable.
• Sale or discounted items, unless faulty or not as described.
• Items that have been irreversibly mixed with other goods after delivery.

Europe Mark Ltd reserves the right to refuse returns that do not meet the above eligibility criteria.

3. Return Window

You may request a return within 14 days of receiving your Order. This is in accordance with the Consumer Contracts Regulations 2013. The 14-day window begins from the date you, or a nominated third party (not the carrier), take physical possession of the Goods.

4. How to Initiate a Return

Please contact us before sending any item back. Items returned without prior authorisation will not be eligible for a refund, and Europe Mark Ltd will not be held responsible for any loss or damage incurred during unauthorised returns.

Simple Step-by-Step Return Process

1. Contact Us — Reach out within 14 days of delivery via email at support@europemark.co.uk, phone at +44 7584 560014, or through our 24/7 Live Chat at europemark.co.uk/contact.
2. Provide Your Details — Share your Order number, a clear description of the issue, and photographic evidence if the item is damaged, defective, or incorrect.
3. Receive Your Return Authorisation — Our team will review your request and issue a Return Authorisation (RA) number along with detailed return instructions. Do not ship the item until you receive your RA number.
4. Pack Securely — Repackage the item carefully in its original packaging, including all accessories, documentation, and components. Clearly mark your RA number on the outside of the parcel.
5. Ship with Tracking — Send the item using a trackable and insured postal service. We recommend Royal Mail Tracked or an equivalent service. Return shipping costs are your responsibility, except where the item is damaged, defective, or incorrectly shipped.
6. Confirmation & Processing — Once we receive and inspect the returned Goods, we will notify you by email and process your refund or exchange within 2–3 business days.

5. Damaged, Defective, or Incorrect Items

If your replica sword, cosplay prop, or collectible arrives damaged, defective, or is not what you ordered, we sincerely apologise. We will resolve the issue completely at no cost to you.

Report Promptly

• Notify our support team within 48 hours of delivery at support@europemark.co.uk or via 24/7 Live Chat.
• Provide your Order number, a clear description of the issue, and photographs of the damaged or incorrect item and its packaging.
• Retain all original packaging — it may be required for a courier claim.

Our Resolution Commitment

• We will arrange free return shipping and dispatch a replacement item at no additional cost to you.
• If a replacement is unavailable, a full refund will be issued promptly to your original payment method.
• Where damage occurred during transit, we will manage the courier claim on your behalf and expedite your replacement.

6. Incorrect Orders

Received the wrong cosplay accessory or replica sword? We will fix it swiftly and at no cost to you.

• Contact us within 48 hours via our Contact page at europemark.co.uk/contact, providing your Order number and details of the incorrect item.
• Retain the item and its original packaging intact.
• We will ship the correct item immediately and provide a prepaid return label for the incorrect item.

7. Refunds

Your refund will be processed with full transparency and speed. Once your returned item is received and inspected, we will notify you of the outcome by email.

• Approved refunds are credited to your original payment method within 2–3 business days of our approval.
• Please allow an additional 3–5 business days for your bank or payment provider to process the credit.
• No fees will be charged for issuing refunds.
• We are unable to issue a refund for items not physically received, unless you provide confirmed proof of delivery via a tracking reference.
• If your refund is overdue, please contact us at support@europemark.co.uk and we will investigate without delay. 

8. Flexible Exchange Programme

Want to swap your katana or collectible for a different item? Our 14-day exchange programme allows you to exchange for any product in our catalogue, subject to stock availability.

• Follow the standard return process in Section 4 and indicate your preferred replacement item when contacting us.
• For defective, damaged, or incorrectly shipped items, all exchange shipping costs are covered by Europe Mark Ltd.
• For change-of-mind exchanges, return shipping is your responsibility, and standard outbound shipping charges apply for the new item. 

9. Order Cancellation Rights

You are entitled to cancel your Order within 14 days of placing it, without providing any reason, in accordance with the Consumer Contracts Regulations 2013. If your Order has already been dispatched, you will need to follow our return process upon receipt of the Goods.

To cancel an Order, contact us immediately via:

• Email: support@europemark.co.uk
• Phone: +44 7584 560014
• Live Chat: Available 24/7 at europemark.co.uk/contact

10. Gift Returns

If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item once we have received and inspected the Goods.

If the item was not marked as a gift, or the gift giver had the Order shipped to themselves before passing it to you, the refund will be issued to the original purchaser.

11. Return Shipping Address

All approved returns must be sent to the following address:

Europe Mark Ltd
117 Oak Road
Luton, England, LU4 8AA
United Kingdom

We strongly recommend using a fully tracked and insured delivery service. Europe Mark Ltd cannot be held responsible for items lost or damaged during return transit.

12. Your Statutory Rights

This policy does not limit or affect your statutory rights under UK law. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or full refund for goods that are faulty, not as described, or unfit for purpose. These rights are in addition to our voluntary returns policy described above.

13. Contact & Support

Our dedicated support team is available around the clock to assist with any returns, refunds, or exchange queries. We are committed to resolving every issue quickly and fairly.

Europe Mark Ltd

• Customer Support Email: support@europemark.co.uk
• General Enquiries: info@europemark.co.uk
• Sales: sales@europemark.co.uk
• Phone: +44 7584 560014
• Live Chat: Available 24/7 at europemark.co.uk/contact
• Business Hours: Monday – Friday, 9:00 AM – 4:00 PM GMT
• Address: Europe Mark Ltd, 117 Oak Road, Luton, England, LU4 8AA, United Kingdom 

14. Our Satisfaction Guarantee

At Europe Mark Ltd, your satisfaction is our highest priority. We stand behind every replica sword, cosplay prop, and warfare collectible we sell. Our return and refund process is designed to be simple, transparent, and stress-free — so you can shop with complete confidence. If you have any questions or concerns, please do not hesitate to reach out. We are always here to help.

© 2026 Europe Mark Ltd. All rights reserved.  |  europemark.co.uk

Frequently Asked Questions

europemark.co.uk

Last Updated: 7 June 2026

Welcome to the Europe Mark Ltd FAQs page — your trusted UK-based source for premium replica swords, cosplay props, and warfare collectibles. We serve sword enthusiasts, cosplayers, and collectors across the UK, EU, USA, and beyond. Find clear, honest answers to your most common questions below.

FREE UK DELIVERY ON EVERY ORDER — No minimum spend. No exceptions. Fully tracked & insured.

Our Products

Q1. What products does Europe Mark offer?

Europe Mark specialises in premium replica swords, cosplay props, and warfare collectibles inspired by movies, anime, video games, and history. Our catalogue includes:

•Anime Katanas:Authentic replicas from popular anime series including Demon Slayer, Naruto, Bleach, and more.
•Medieval Swords:Battle-ready and display swords inspired by historical periods.
•Fantasy Blades:Iconic weapons from fantasy movies and video games.
•Cosplay Props:High-quality accessories crafted for cosplay events and performances.
•Warfare Collectibles:Museum-worthy pieces for serious collectors.
•Axes & Knives:Including Rambo knives, Viking axes, God of War axes, and more.

Explore the full range on our shop page or request custom designs via our customisation page.

Q2. How does Europe Mark ensure product quality?

All our replica swords and cosplay props are crafted from premium stainless steel. Every piece undergoes thorough quality control to guarantee authenticity and durability. Skilled artisans inspect each item to meet museum-quality standards. If a product arrives damaged or defective, we offer free replacements or full refunds in accordance with our Returns Policy.

Q3. Do you offer custom swords or props?

Yes. Europe Mark offers customisations for replica swords and cosplay props, including engravings and unique finishes. Submit your request through our customisation page, where our artisans will collaborate with you to craft a unique collectible made to your specifications.

Shipping & Delivery

Q4. Does Europe Mark offer free UK delivery?

Yes — Free UK Delivery on Every Order. We offer completely free shipping to every UK address with no minimum spend required. Whether you are ordering a single accessory or a full collection, delivery is always free.

Q5. How long does delivery take?

Our standard delivery timeline is as follows:

•Handling Time:1–3 business days (Monday–Friday, excluding weekends and UK public holidays).
•UK Delivery:6–9 business days after dispatch.
•Total Estimated Time:Approximately 7–12 business days from order to delivery.

During busy periods such as peak sale events or holidays, handling times may be slightly extended. You will always be notified by email.

Q6. Are there any additional delivery charges?

Free delivery applies to the vast majority of orders. However, two exceptions may apply — both are always displayed clearly at checkout before you confirm payment:

•Oversize Items (over 120cm in length):A handling charge of £60 applies due to specialist packaging requirements.
•Remote UK Postcodes:A courier surcharge of £30 may apply for addresses classified as remote by our courier partners (DPD UK, UPS, Royal Mail, or UK Mail).

There are no VAT charges or hidden fees on UK orders. The price you see at checkout is the price you pay.

Q7. Which couriers do you use?

We ship with trusted, established courier partners including Royal Mail, DPD, and UPS. All shipments are sent via fully tracked and insured services. Once your order has been dispatched, you will receive a tracking number by email so you can monitor your delivery in real time.

Q8. Do you ship internationally?

Currently, free delivery applies to UK orders only. For international deliveries including the EU and USA, please contact our support team at support@europemark.co.uk to discuss available options and any applicable charges.

Returns & Refunds

Q9. What is your return policy?

We offer a 14-day return window from the date of delivery. We accept returns for:

•Unused itemsin their original packaging with all accessories and documentation.
•Damaged or defective itemsthat arrived in that condition.
•Wrong items receivedthat do not match your order.

We do not accept returns for change of mind, used or modified items, custom/personalised orders, or sale items (unless faulty).

Q10. How do I return an item?

Please always contact us before sending anything back. Items returned without prior authorisation are not eligible for a refund.

•Step 1:Contact us within 14 days at support@europemark.co.uk, +44 7584 560014, or via 24/7 Live Chat.
•Step 2:Provide your order number and photos (if damaged or wrong item).
•Step 3:Receive your Return Authorisation (RA) number from our team.
•Step 4:Pack the item securely in original packaging and mark your RA number on the parcel.
•Step 5:Ship using a tracked and insured service to: Europe Mark Ltd, 117 Oak Road, Luton, LU4 8AA, UK.

Q11. How long does a refund take?

Once we receive and inspect your returned item, your refund will be processed within 2–3 business days to your original payment method. Please allow an additional 3–5 business days for your bank or payment provider to credit the amount. No fees are charged for issuing refunds.

Q12. What if my item arrives damaged or incorrect?

We sincerely apologise if this happens. Please report the issue within 48 hours of delivery with photos of the item and packaging. We will arrange free return shipping and send a replacement at no cost to you. If a replacement is unavailable, a full refund will be issued immediately.

Security & Payments

Q13. How secure is shopping on europemark.co.uk?

Your security is our highest priority. We protect your data and transactions with:

•256-bit SSL Encryption:All data between your browser and our website is fully encrypted.
•Secure Payment Options:PayPal, Stripe, Apple Pay, Visa, Mastercard, and more.
•Anti-Fraud Systems:Ongoing monitoring to detect and prevent fraudulent activity.
•GDPR Compliance:Your personal data is handled in full accordance with UK GDPR and the Data Protection Act 2018.
•Optional 2FA:Two-factor authentication is available to further protect your account.

For more information, visit our Secure Shopping page at europemark.co.uk/pages/secure-shopping.

Promotions & Discounts

Q14. What promotions and discounts are available?

We offer a range of exclusive offers to reward our customers:

•10% Off All Orders:Use coupon code EM10 at checkout.
•Collection Discounts:Apply EM10 for Anime, Fantasy, Historical, and Video Game collections.
•Loyalty Rewards:Earn points on every purchase, redeemable for future discounts.

Subscribe to our newsletter on the promotions page for seasonal deals, new arrivals, and exclusive offers.

Wholesale & Dealer Programme

Q15. How can I join the Europe Mark dealer programme?

Retailers and distributors across the UK, EU, USA, and beyond can join our dealer network to access exclusive bulk discounts of 25–45% and dropshipping options. Apply via our wholesale page — applications are reviewed within 1–2 business days. Full details of dealer benefits are available on our dealer resources page.

Contact & Support

Q16. How do I contact Europe Mark?

Our dedicated support team is available to help with any questions about products, orders, shipping, returns, or promotions:

Europe Mark Ltd

Customer Support:  support@europemark.co.uk

General Enquiries:  info@europemark.co.uk

Sales:  sales@europemark.co.uk

Phone / WhatsApp:  +44 7584 560014

Live Chat:  Available 24/7 at europemark.co.uk/contact

Business Hours:  Monday – Friday, 9:00 AM – 4:00 PM GMT

Address:  Europe Mark Ltd, 117 Oak Road, Luton, England, LU4 8AA, United Kingdom

© 2026 Europe Mark Ltd. All rights reserved.  |  europemark.co.uk